How much does shipping cost and when will I receive my order?
- All orders are processed within 3 business days after being placed.
- This is a general guide, and delays may be caused by natural disasters, inclement weather, war, public holidays, and other factors outside of our control.（If there is a delay in delivery, we will make every effort to communicate with the shipping company and try to resolve the issue.）
- The recipient will be responsible for any import taxes, customs duties, and fees associated with the recipient's country/territory. These costs vary depending on local law.
- doqo will be shipped from Guangdong Province, China to countries all over the world.
- Currently, doqo ships to the countries/regions in the following list.We plan to expand to more countries/regions in the future.
- Please note: For the following countries with free shipping, the order amount must exceed $35.90.
|Country/Region||Estimated Delivery Time||Shipping Cost|
（Except Puerto Rico）
|8 - 12 business days||Free|
|Germany||5 - 7 business days||Free|
|Korea||5 - 7 business days||Free|
|Spain||5 - 7 business days||Free|
|United Kingdom||5 - 7 business days||Free|
|Singapore||3 - 7 business days||Free|
|Japan||3 - 7 business days||Free|
|HongKong||2 - 4 business days||Free|
|TaiWan(China)||3 - 7 business days||Free|
|Macau||3 - 7 business days||Free|
|Australia||7 - 15 business days||$15|
|Puerto Rico||8 - 12 business days||$20|
|France, Italy, Israel, Thailand, Vietnam, Malaysia, Sweden, Switzerland, Netherlands, Mexico, Canada, Indonesia, Serbia, Portugal, Philippines||5 - 14 business days||$15|
|India, South Africa, Cambodia||7 - 15 business days||$30|
|Brazil, Bolivia, Netherlands Caribbean, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Argentina||8 - 15 business days||$30|
|Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Georgia, Gibraltar, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Montenegro, North Macedonia, Reunion, Romania, SAN Marino, Slovakia, Slovenia, Svalbard and Jan Mayen, Ukraine, Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Monaco, Norway, Poland, Turkey, New Zealand||5 - 10 business days||$20|
|UAE,Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Christmas Island, Cocos (Keeling) Islands, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar, Nepal, Oman, Palestinian Territories, Qatar, Russia, Saudi Arabia, Sri Lanka, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen||10 - 15 business days||$20|
|Algeria, Angola, Anguilla, Antigua and Barbuda, Aruba, Ascension Island, Bahamas, Barbados, Belize, Benin, Bermuda, Botswana, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Comoros, Congo (Brazzaville), Congo (DRC), Costa Rica, Cote d 'Ivoire, Curacao, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territory, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-bissau, Haiti, Honduras, Jamaica, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria St. Taylor, panama, Cameroon, Rwanda, meters, st Helena, saint kitts and nevis, st. Lucia, French saint Martin, saint Pierre and miquelon, SAO tome and principe, Senegal, seychelles, sierra leone, Dutch st. Martin, somalia, south Georgia and south sandwich islands, south Sudan, Saint Vincent and the Grenadines, Sudan, Tanzania, Togo, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turks and Caicos, Uganda, Small Islands off the mainland of the United States, British Virgin Islands, Western Sahara, Zambia, Zimbabwe||10 - 15 business days||$70|
|Pakistan||7 - 15 business days||$45|
We do not currently ship to the following areas: Greenland, Norfolk Island, Samoa, Niue, Pitcairn Islands, Vanuatu, Wallis and Futuna Islands, Nauru, French Polynesia, Tonga, New Caledonia, Fiji, Tokelau, Solomon Islands, Cook Islands, Papua New Guinea, Kiribati, Tuvalu, East Timor
The order tracker is not updating?
Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons:
a. Your order is on its way, but the post office has not yet scanned/processed the package, so its status has not yet been updated on the tracking website. Please allow a few days for your local post office to process your package. You may want to contact your local post office with your tracking number for more details.
b. Your order has reached your country and is currently being cleared by customs. Until the package has been inspected and cleared by customs, the tracking system will be unable to provide any further updates. Unfortunately, we cannot tell you how long this process might take, as it depends your country’s customs process.
c.If you did not receive a shipping confirmation or you have any questions about your order, send us an email at email@example.com.
What if I need to change my order?
If your receiving information is incorrectly filled out, please Reach out to our customer service team at firstname.lastname@example.org within three days of ordering to correct it and we’ll see what we can do!
Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues.
WILLIBE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once youreceive your order. lmport taxes, duties and related customs fees may be charged once your order arrives at its finaldestination, which is determined by your local customs ofice. Payment of these charges and taxes are your responsibility andwil not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. lf an order gets stuck at customs, sent back or even lost duringthe delivery process. we apologize! The postal service is out of our control. However, in cases like this, because the packagesare insured, we wil send you a new package with quicker shipping and full tracking, if possible. Please see our refund andreturn policy for when these might be applicable to shipping situations.
My product was lost in transit. What should I do?
We're so sorry to hear that! If you feel that your package is lost or missing, please contact support as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to process. We will do our best to handle your case quickly.