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Feel free to contact us via the following methods for any product questions; we’re always happy to help.
I.Contact us on WhatsApp: +8618025220589
II. Send us an email at firstname.lastname@example.org
III. Address:10284, Building 3, Xunmei Technology Plaza, No. 8 Keyuan Road, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen, China
All doqo products are covered by a 12-month warranty.
In special circumstances.This warranty policy is only for customers who have purchased products from doqo.shop.
For products purchased on the official doqo website, undamaged products can be returned for a full refund, regardless of reason, within 30 days of the purchase. Once the returned item(s) arrives at the address provided by the doqo Customer Support Team, the refund process will begin.
Please note that we are not responsible for any costs incurred due to customer returns. For example, shipping costs, customs duties, etc.
For warranty information regarding products purchased on 3rd-party platforms such as Amazon and Kickstarter, or through doqo’s authorized distributors and retailers, please refer to their warranty policy.
Please note: doqo does not support refunds if the product is lost because the customer has filled in the wrong receiving information.
Any and all quality-related defects on items sold by doqo are covered by an extensive warranty of at least 12 months, starting from date of purchase.
For quality related warranty, customers need to send the product back to our factory (China), then we will inspect and repair the product.
Before sending the product back, please be sure to contact email@example.com. Tell our customer service staff about the problem with the product, and then we will analyze whether the product is in need of repair.
Note: doqo will only repair the product free of charge, but will not be able to cover any costs incurred for delivery.
Quality-related warranty claims on purchases made through doqo’s authorized distributors and retailers, are handled directly through those distributors and retailers. The doqo Customer Support Team is still available to provide services support.
Replacement is qualified for warranty claims if original purchase is still under warranty period. Warranties on products are void after having been fully refunded.
Note: This service is only available to those who purchase products from the official doqo website.
Products listed below are not eligible for warranty claim:
doqo is not liable for:
At doqo, we want you to have the best experience possible. Our Customer Support Team is here to help you answer any and all questions you have about products, shipping, and special promotions. Please don’t hesitate to send us a message if you have any questions. We’re glad to help anytime!
You can always contact us for any return question at firstname.lastname@example.org.