Shipping policy

 

All orders are processed within 3 business days after being placed. The package will be shipped by DHL.

 

You'll receive a shipping confirmation email as soon as your order leaves our warehouse.

 

Normally it would take 6~10 days for delivery once despatched from our warehouse in most countries.

 

Orders to European countries may take more time for customs clearance. 

 

Shipments to the different countries are different. Here are the details of the shipping fee for different countries:

 

Shipping fee $15

Hong Kong SAR, South Korea, Taiwan, Japan, Germany, France, Italy, United States, Macao SAR, Israel, Singapore, Thailand, Vietnam, Malaysia, Sweden, Switzerland, Spain, Netherlands, Mexico, Australia, Canada 

 

Shipping fee $20

Poland, Austria, Philippines, United Kingdom, Pakistan, Saudi Arabia, Kuwait, Myanmar (Burma), Morocco, Greece, Monaco, Finland, Portugal, Brazil, Argentina, Sri Lanka, Laos, New Zealand, Denmark, Hungary, Turkey, Norway, Czechia, Belgium 

 

Shipping fee $ 25

United Arab Emirates, Russia

Note: We can only provide delivery services to the countries mentioned above.

We strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in China. We always back our quality 100% and believe you will fall in love with your Doqo products!

 

*Please note that due to the COVID-19 pandemic, shipping may take longer than estimated. If you have any questions, please give us a shout at service@thehalara.com. Our customer service team will do all they can to help you!

 

Please also note that it may take up to 24 hours for your tracking link to update. If you did not receive a shipping confirmation or you have any questions about your order, send us an email at csk@doqo.net.

 

  • Our order processing and shipping procedures are split into two steps.
    • Order Processing: This is when we prepare your order for shipment. This entails checking the stock of your order, in some cases securing more stock, and ends with a thorough product quality inspection check.
    • Shipping: This is when your order leaves our warehouse and heads to you! Shipping time can vary depending on your location and shipping method.

 

 

 

Other questions you may have:

 

  • What if I need to change my order?

Reach out to our customer service team at csk@doqo.net and we’ll see what we can do! Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues.

 

  • Are Taxes and Customs Duties included in the checkout?

Taxes and customs duties are not included in checkout. When the package arrives in your country, the delivery company will contact you in regard to the amount of taxes/duty you will be responsible for.

 

  • My product was lost in transit. What should I do?

We're so sorry to hear that! Reach out to our customer service team at csk@doqo.net and we'll try to locate it for you. Please note: we are not responsible for items lost in transit, but we’re happy to help you look for your package.

 

  • I accidentally shipped my order to the wrong address - What should I do?

If you notice that your order is going to the wrong address after it has shipped, and is being shipped via DHL, we recommend logging into DHL and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address. If that is not an option, give us a shout at csk@doqo.net and our customer service team will do what they can to help. Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues!